Pennichuck Water Service Corporation
is pleased to provide billing, payment and
customer support to the Town of Rowley
Water Department customers.
Customer Service: Effective March 25, 2014,
Pennichuck Water will be the first contact
for the resolution of any Rowley Water Department
customer inquiries or complaints.
Our business hours are Monday through Friday from 7:30 am – 5:00 pm. Please contact us by phone, fax, email or regular mail with any billing or payment questions. In the event of an emergency outside of business hours, please contact the Rowley Police Department at 978 948-7644.
25 Manchester Street, PO Box 1089, Merrimack, NH 03054-1947
Office: 800-553-5191 Fax: 603-913-2362
Payments by mail can be made by check, money order or traveler’s check. Please do not send cash. Please include the bottom portion of your bill in the return envelope provided to ensure proper credit to your account. Please make checks payable to Rowley Water Department.
Online payments can be made at www.rowleywater.com. Please make sure to enter your new account number as it appears on your bill. (for example: 711123456-123456)
If you pay through your bank or other third party payment center via electronic check, please be sure to change the account number and mailing address. Failure to change this information may result in a delay in processing your payment.
Payments may be dropped off at the Rowley Water Department at 401 Central St. For your convenience, there is a drop box located outside the front door.
We now offer direct payment. Have your water bill automatically deducted from your bank account on the discount date each month. To sign up, please follow the instructions on the back of your new bill. Your next bill will have a note telling you when the funds will be withdrawn from your account. Once you are set up, simply note the date and amount in your records. Never miss another discount!
If you are moving and need a final reading, please call us to schedule the reading. We ask that you provide the new owner information, date of closing and where the final bill should be sent. We can send the bill via fax or email for your convenience. Our customer service representatives are available to answer any questions. Please provide one week notice to ensure final bill is available prior to closing date.
The Rowley Water Department was created in 1946 (Acts1946-Chapter 11). Rowley Water is a municipal utility owned department and controlled by the residents we serve - the citizens of Rowley.
The Rowley Water system has expanded significantly since its inception and currently provides commercial, domestic and fire protection needs to the Rowley citizens.
In connection with the NEW WATER TREATMENT PLANT start-up Rowley Water Department will be flushing fire hydrants to clear out the entire system. In an effort to minimize delays, flushing in high traffic areas will be done at night. The main distribution Trunk Mains will be flushed first. Rt 133 from Bradford Tavern to the Georgetown Line, will take place 10PM to 4AM Tuesday April 22nd. Route 1 from the Ipswich line through Fox Meadow, will take place at night from 10PM – 4AM Wednesday April 23rd. Flushing of Haverhill Street from the Bradford Tavern to Rte 1A AND 1A from Ipswich to the Newbury Line, will take place 10PM to 4AM Thursday April 24th . Flushing will be conducted throughout April and May. Most of the flushing will take place 7:00am – 3:00pm, Monday-Friday. Customers may experience some discoloration in the water, although measures have been taken to minimize the interruption. Please plan accordingly, as we apologize for any inconvenience.
Thank you for your patience during this time.
The following suggestions will help avoid problems with discolored water:
Customers with systems sensitive to PRESSURE such as Fire Sprinklers may experience temporary fluctuations that may cause an alarm condition.
Check for discolored water before doing laundry.
If you have discolored water, wait 15 minutes and run the cold faucets. This will allow time for the discolored water in the main to pass your house.
Avoid using bleach in laundry, as this worsens the staining.
In the event clothes are stained, do not dry stained clothing.
Further questions call Customer Service at Pennichuck Water (800) 553-5191
For the next three nights the Water Department will be flushing hydrants along Route 133, Route 1 and Route 1A. Customers MAY experience periods of LOW water pressure and discoloration. Customers with systems sensitive to PRESSURE such as Fire Sprinklers may experience temporary fluctuations that may cause an alarm condition.
Thank you for your patience during this time.
NEW PICS UPLOADED! Foundation coming along. Directional drill complete.
Board Meeting Calendar
Construction of the New Water System
New Water Rates
Begin July 1st
Water Rate Table
New water rates begin on July 1st, and you'll see the impact on your July bill. The best way to limit your cost is to crub outdoor water use. The prior usage table on your water bill can help you gauge your comsumption relative to prior months. For example, compare your use this month to the same month last year.
Business Hours: 7:00 AM to 3:00 PM, Office: 978-948-2640
After Business Hour Emergencies Call the Rowley Police Department at 978-948-7644
Rowley Water Department, P.O. Box 29, Rowley, MA 01969